Five tools, one account

How does Xtraspin Casino help you stay in control of responsible gambling?

Only players aged 18 or over may play, and deposit limits, loss limits, session time reminders, reality checks and self-exclusion sit in every account.

Set your deposit limit

UK-licensed operatorRegulated by the UK Gambling Commission under licence 69584-6498-R-932163 since 2016

Setting yourself up

What you know before you spend a penny

The age rule, the licence and the names to reach for, so nothing here stays a guess.

Minimum age18+

Regulator and licenceUK Gambling Commission, 69584-6498-R-932163

National exclusion registerGAMSTOP

GamCare helpline0808 8020 133

Limit and exclusion questions[email protected]

Choosing your settings

Set the tools before you sit down to play

Five settings you can switch on yourself, and the moment each one is worth reaching for.

Cap on money paid in

A deposit limit caps how much you move into the account in a set stretch of time. Switch it on at sign-up, while the figure is still a choice rather than a reaction.

A cost you already know

A loss limit stops a session once losses reach a figure you picked in advance. It suits anyone who wants the evening's cost settled before the first spin, not after.

Where did the evening go?

A session time reminder tells you how long you have been playing, at intervals you choose. Turn it on if play can quietly stretch past the evening you planned.

Pause and look at the numbers

A reality check pauses play to show the time passed and what you have spent so far. Use it when you want a deliberate stop to look at the figures before continuing.

A firmer kind of break

Self-exclusion closes play on your account for the period you select. Choose it when a break needs to be firm rather than a promise you make to yourself.

Calm, quick, yours

How do you put a deposit limit on the account?

Where the settings live, what to pick, and how to see that the limit is really on.

You are in your own profile

Open your profile menu from the account area and check you are in your own profile, since limits follow the player rather than the device.

All controls in one place

Look for the section headed with responsible gambling or safer play; every control described here is grouped there rather than spread across the site.

Chosen before, not after

Pick deposit for money paid in, loss for what goes out, or a session timer for hours at the table. One or all three can run together.

Is the limit showing?

Confirm the setting, then reopen the section to see the figure listed. If it is not showing there, our support team can check the account with you.

Free and confidential

Who can you call when it stops being fun?

Free, confidential voices on the other end of a line, day or night, for you and for family.

National Gambling Helpline (GamCare)

GamCare runs the National Gambling Helpline around the clock, every day of the week, at no cost. Advice is free and confidential, and the team points you and worried relatives towards local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Meetings run by Gamblers Anonymous are free and peer-led, with no appointment needed. Mixed meetings welcome family and friends, and the group can be reached by phone. gamblersanonymous.org.uk

The moment play stops feeling like fun

Catching these signs early keeps a habit from quietly growing into a problem. Nothing here needs a diagnosis: putting a limit on, or taking a pause, is simply the first step, and you can take it now.

Read through these and see how many feel familiar.

You play longer than you meant to
Deposits grow after a losing run
You keep the amount from family
You borrow money to keep playing
Winning back a loss becomes the aim
You feel restless when you cannot play
Play replaces things you used to enjoy

What a household gains when the age check holds

Identity documents at the first payout. Nobody opens an account here under 18. Before the first withdrawal, you send proof of identity, proof of address and confirmation of your payment method, so the name and date of birth on the account are checked.

A device that cannot reach gambling sites. Blocking software installed on a shared laptop, tablet or phone stops gambling sites from loading for every user of the device. Install it while the device is calm and in a good mood, not during an argument about money.

Support for the person beside the player. Approach a relative or friend without blame and ask what would help them today. If the conversation feels too heavy, the National Gambling Helpline on 0808 8020 133 is free, runs around the clock and advises family members as well as players.

Reaching for a break that matches the reason

A short break to clear your head. A time-out is a break you set inside your Xtraspin Casino account for hours or days. You switch it on in the safer play section, and your account stays closed for the period you chose then. When it ends, play resumes by itself.

When days are not enough. Self-exclusion closes your account with us for a long period, and it cannot be undone early. Request it through support or the safer play section; access stays shut until the term you picked has fully passed. Your remaining balance is handled by the support team.

Before GAMSTOP, after GAMSTOP. GAMSTOP is the national online self-exclusion scheme for this country, operated by The National Online Self Exclusion Scheme Limited. Register for a minimum of six months, with options of one year, five years or five years auto-renewed; it can take up to 24 hours to apply. gamstop.co.uk

Six quick replies

Still unsure about a limit?

For the moment you want a plain answer without working through a whole page of guidance.

If I take a short pause, what happens to my account?+

A pause stops you from playing for the time you choose, while your balance and history stay where they are. Once the period ends, play opens again on its own, without a request to anyone.

Can a self-exclusion be lifted before the chosen period runs out?+

No. The break lasts for the whole period you picked and is not shortened, even if you ask. Choosing a longer span at the start is the safer way to plan.

Does a self-exclusion here cover other casinos as well?+

The break you set inside your account covers this casino only. To step away from other sites at the same time, GAMSTOP is the national register for UK residents and can take up to 24 hours to apply.

How do I shut my account permanently?+

Write to the support team at [email protected] and ask for closure rather than a limit or a pause. They can also point you to GAMSTOP if you want the wider protection as well.

Why does the casino ask for proof that I am 18 or over?+

Gambling here is for adults of 18 and above, so age is checked before play continues. The check happens once your documents arrive and protects both you and the licence the casino holds.

Can I put a limit in place from my mobile?+

The account section is the same on a phone as on a desktop, and the safer play tools sit in the same place. A limit set on your handset applies to the account itself, so it holds wherever you sign in.