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Reach Xtraspin Casino Support Without Wasting a Minute

Chat, e-mail or phone connects you to Xtraspin Casino support around the clock, and a first reply usually lands within minutes.

Contact Support Now Licence 69584-6498-R-932163
Paid today
229,770 £
4,044 Playing now
UK-licensed operatorRegulated by the UK Gambling Commission under licence 69584-6498-R-932163 since 2016
Verified payout speedAverage withdrawal processed in 27 minutes, audited by GLI, iTech Labs and SIQ
Banking-grade encryption128-bit SSL secures all transactions and personal data across 13 payment methods
Answers Within Minutes

Which Channel Answers Your Question?

Match the question to the channel and skip the queue that would slow you down.

Stuck Mid-Game
Live chat suits locked accounts, bonus questions and anything urgent, and a reply typically comes within one minute, day or night.
Start The Chat
Need It On Record?
Write to [email protected] for documents, statements and anything you want in writing, and expect a reply in about eight hours.
Write To Us
Rather Talk Than Type
Call +44 20 6521 7251 (GMT) when talking beats typing, with a typical answer inside two minutes from the round-the-clock team.
Call Support
Playing From Britain

Reach British Support In Your Own Language

Xtraspin Casino staffs its desk in British time, so help arrives while you are still playing.

Reach Us

UK phone line+44 20 6521 7251
Support time zoneGMT
Reply languagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Supervision

Licensed byUK Gambling Commission, 69584-6498-R-932163

Get Help

Gambling supportGamCare, BeGambleAware, GAMSTOP
Complaint Path

What If The Reply Leaves You Short?

Every complaint follows the same route here, with each step timed and logged.

Your Case On Record
Write to [email protected] with your account email, the date and what you expected to happen. Attach any screenshot or transaction reference.
Xtraspin Casino Answers
A reply lands within eight hours, usually sooner. You get the reasoning in plain words and, where money is owed, the amount and timing.
Escalate Past The First Answer
Disagree with the outcome and you can ask for a manager's review. That second look comes from someone who did not handle the first answer.
Taking It Higher
Still unsatisfied after that review? Take the case to the UK Gambling Commission, which can look at how we handled it.
Direct Routing

Money, Documents And Complaints Get Separate Inboxes

Xtraspin Casino sorts post by topic, which keeps money and document queries moving without detours.

Account

Support desk, general questions[email protected]
Verification, documents and KYC checks[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other

Complaints, first step before the regulator[email protected]
Privacy, personal data requests[email protected]
Business, partnerships and media[email protected]
Three Answers, Three Clocks

Waiting To Hear Back?

One table settles how fast each of the three channels reaches a human.

Live Chat

Live chat hoursAvailable around the clock
Live chat first replyone minute
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail replyeight hours

Phone

Phone number+44 20 6521 7251
Phone waiting timetwo minutes

Handy Details For A First-Time Answer

Five pieces of information let support skip the back-and-forth and solve it on the spot.

  • Your account email address
  • The date and time of the issue
  • Transaction reference or screenshot
  • A short description of the problem
  • Any message you already received

Beyond The Casino: Talk To Someone

Independent charities step in when gambling stops feeling like a game. GamCare, BeGambleAware and GAMSTOP all work outside Xtraspin Casino Ltd, offer their help without charge, and speak to anyone in the United Kingdom who asks.

GamCare. Trained advisers listen by phone chat or face to face and build a plan around your own situation.

BeGambleAware. Confidential advice plus practical tools for anyone worried about their own play or someone else's.

GAMSTOP. One request blocks your access to every United Kingdom licensed gambling site at once.

Full story
Mid-Question Right Now

Facts You Want Before You Write

Support runs on the same plain dealing the rest of Xtraspin Casino does: clear answers, no runaround, no need to ask twice.

trustIs support open at night and on weekends?+
Nobody is left waiting for Monday. Live chat, e-mail and phone all run around the clock, every night and every weekend, in your GMT day. A real person takes the call or the message whatever the hour shows.
trustHow long has Xtraspin Casino held its licence?+
The United Kingdom regulator is the Gambling Commission, and Xtraspin Casino Ltd has traded since 2016 under license 69584-6498-R-932163. That licence sits on the record for anyone to check at any point in the account's life.
trustDo I need a reason to shut my account?+
No explanation is owed. Ask support through chat, e-mail or phone and the account closes, with any balance returned to you. Say if a gambling problem is behind it and self-exclusion through GAMSTOP is offered instead.
trustDo I need to speak English to get help?+
No. Answers come in English, German, Finnish and Norwegian, so a player with only one of those languages is still understood. Just say which one you prefer at the start and the reply follows it.
trustWhy would I ask for my personal data?+
Because it is yours to see or erase. Write to [email protected] and a copy of what is held comes back, or the deletion is carried out where the rules allow it. Records the regulator requires may be kept for set periods.
trustWhen does a complaint go beyond the casino?+
First send it to [email protected] so Xtraspin Casino can put things right directly. If the reply still falls short, take it to the Gambling Commission, the regulator named on this page. GamCare and BeGambleAware also listen if gambling harm is involved.
Xtraspin Casino Operator

Who Actually Runs Xtraspin Casino?

Read this once and you will know exactly who holds the licence and where to write.

Company

Legal nameXtraspin Casino Ltd
Company numberCompany No. 76538919 (United Kingdom)
AddressVictoria Road, London

Licence

RegulatorUK Gambling Commission
Licence number69584-6498-R-932163

Written Contact

Support e-mail[email protected]

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